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Full Management Contract:
Due to our extensive experience and highly-skilled staff, PEG-IT is well positioned to offer a complete outsourcing solution. This option is an all-inclusive agreement, whereby PEG-IT fulfils the role of the IT manager and support personnel within the company, at a fixed monthly cost.
It includes:
- IT risk assessment
- Weekly site visits and preventative PC maintenance
- Proactive and reactive support call-outs
- Remote support
- Hardware and software asset management
- Software license certification
- Continual virus protection
- Ongoing cost-saving solutions and strategies
- Implementation of disaster planning and recovery procedures
- Implementation of network security policies and procedures
IT Support Contract:
In collaboration with the customer, a set amount of time-block units is agreed upon. This enables the customer to obtain experienced IT skills whilst tailoring the support to suit their budget. These units are available from a minimum of 6 hours and increase in 2-hour block units. The pricing structure is discounted from the ad hoc rates.
It includes:
- IT risk assessment
- Set weekly visits for proactive support and preventative PC maintenance
- Reactive support call-outs
- Remote support
- Ongoing cost-saving solutions and strategies
Call out Contract:
This is a reactive support service, whereby consultants respond to requests from customers to resolve a particular IT issue. An hourly rate is charged and it excludes travel costs.
We offer support for:
- System integration
- Network planning
- Implementation
- Maintenance on either an ad-hoc or full time basis.
- Network Management and Administration
- Server Management and Administration
- Infrastructure Management
- Network Monitoring
- Backup Solutions - on and off site
- Disaster Recovery
- Endpoint Security
- Software Deployment
- Field Support and Troubleshooting
- Network Policy Enforcement
- Hardware Sales and Services
- VOIP / IP Telephony
- Data Management
- Remote Desktop Management
- Inventory Auditing
- Patch Management
- Monitoring and Reporting
- Computer Repairs and Upgrades (Drop off & Collect Service )
- Virus Removal Services - On Site/ Off Site
- Software Data Recovery
- Wireless Network Installations & WLAN Antenna Installations - Rates on project basis
- Public Relations & Corporate Identity Services Rates from R340 per hour
- Website Update / Maintenance Rates - From R325 per hour
- We back up our products with unparalleled service and support. Turn around and response times can be guaranteed through service level agreements.
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